Return Policy

At Glitzson, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with the terms outlined below.

1. Return Period

  • Customers may request a return within 10 days of receiving their order.
  • You must contact our customer support team within this period to initiate a return request.
  • Returns requested after the 30-day period may not be accepted.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be unopened, unused, and in its original, undamaged packaging.
  • Proof of purchase, such as an order number or receipt, must be provided.
  • All original packaging, accessories, and included items must be returned, where applicable.
  • For hygiene and safety reasons, opened or used skincare, cosmetic, personal care, and similar products cannot be returned unless they are defective, damaged, or incorrectly delivered.

3. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund unless they are defective, damaged, or incorrectly shipped:

  • Opened or used skincare, cosmetic, and personal care products.
  • Personalized or custom-made products, where applicable.
  • Products marked as Final Sale or Clearance, subject to applicable consumer protection requirements.
  • Gift cards, if available.
  • Any product that does not meet the return eligibility conditions outlined in this policy.

4. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue:

  1. Inspect your order upon delivery.
  2. Contact our customer support team within 3–7 days of delivery.
  3. Provide your order number, a description of the issue, and clear photographs or videos showing the product and its condition.
  4. Our team will review your request and inform you of the next steps.

If your claim is approved, Glitzson may offer a replacement, exchange, or refund, depending on the circumstances and applicable consumer protection requirements. Return shipping costs for verified damaged, defective, or incorrectly shipped items will be covered by Glitzson, where applicable.

5. How to Request a Return or Refund

To initiate a return or refund request:

  1. Email us at info@glitzson.com or contact us through the contact details provided on our website.
  2. Include your order number, the product name, and the reason for your request.
  3. Provide supporting photographs or other relevant information if required.
  4. Wait for approval and instructions from our customer support team before sending the product back.

Please do not send any product back without receiving return authorization and instructions from our team. Unauthorized returns may not be accepted.

6. Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

  • Approved refunds will generally be processed within 7–10 business days.
  • Refunds will be issued to the original payment method where possible. For cash-on-delivery orders or other payment methods where this is not possible, our team will coordinate an appropriate refund method.
  • Your bank or payment provider may require additional time for the refund to appear in your account.
  • If you have not received your refund within 15 business days after approval, please contact our customer support team.

Refunds are subject to the eligibility requirements outlined in this policy and applicable consumer protection laws.

7. Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, you may request an exchange or replacement, subject to approval and product availability.

For eligible change-of-mind returns, an exchange may be arranged after the original return is approved. If a replacement cannot be arranged, our team will discuss the available options with you.

8. Return Shipping Costs

  • Change-of-mind returns: The customer is responsible for return shipping costs.
  • Damaged, defective, or incorrect products: Glitzson will cover the applicable return shipping costs for verified claims.
  • Approved returns: Customers must follow the return instructions provided by our support team to ensure the product reaches us safely.

Original delivery charges, where applicable, may be non-refundable unless otherwise required by applicable law or agreed by Glitzson.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been dispatched or processed beyond the point where cancellation is possible.

Once an order has been dispatched, it may be subject to the return conditions outlined in this policy.

10. Contact Us

For questions about returns, refunds, exchanges, or order cancellations, please contact us:

Please include your order number in all communications to help us assist you efficiently.

11. Changes to This Policy

Glitzson reserves the right to update or modify this Refund & Return Policy from time to time. Any updates will be published on this page along with the revised “Last Updated” date.

We encourage customers to review this policy periodically to stay informed about our return and refund procedures.

Thank you for shopping with Glitzson. We appreciate your trust in our brand.