Shipping Policy

At Glitzson, we are committed to providing high-quality products and a smooth, convenient shopping experience for our customers across Pakistan. Below, you will find answers to common questions about order tracking, shipping, payments, returns, and customer support.

1. How Do I Track My Order?

Once your order has been successfully placed, you will receive an order confirmation message or email containing your order details.

When your order is dispatched, tracking information will be shared with you via SMS or email, where available.

If you need assistance tracking your order, please contact our customer support team using the contact details listed on our website.

2. Shipping Charges & Delivery Time

We aim to deliver your orders safely and promptly.

  • Delivery Coverage: Nationwide delivery across Pakistan, subject to courier service availability.
  • Shipping Charges: A flat delivery charge of PKR 250 per order.
  • Estimated Delivery Time: Approximately 2–4 working days, depending on your location and courier service.

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

3. Does Glitzson Offer Cash on Delivery (COD)?

Yes, Glitzson offers Cash on Delivery (COD), subject to availability in your area.

With COD, you can place your order online and pay the order amount in cash when your parcel is delivered.

Please ensure that your contact information and delivery address are accurate when placing your order to help avoid delivery issues.

4. What Is Your Return & Refund Policy?

At Glitzson, customer satisfaction is important to us. Eligible products may be returned in accordance with our Return & Refund Policy.

  • Products must generally be unused, unopened, and in their original packaging.
  • Return requests must be submitted within the applicable return period.
  • Damaged, defective, or incorrectly delivered products should be reported to our customer support team as soon as possible.
  • Refunds are processed after the returned product or claim has been inspected and approved.
  • Return shipping costs for change-of-mind returns are the customer's responsibility. For verified damaged, defective, or incorrectly shipped items, return shipping arrangements will follow our Return & Refund Policy.

For complete information, please review the Return & Refund Policy page on our website.

5. Can I Cancel My Order?

If you wish to cancel your order, please contact our customer support team as soon as possible.

Cancellation requests may be accommodated before your order is dispatched. Once the order has been shipped, cancellation may no longer be possible and the applicable return policy will apply.

6. What Should I Do If I Receive a Damaged or Incorrect Product?

If your parcel arrives damaged or contains an incorrect product, please contact us as soon as possible.

Provide your order number along with clear photographs or videos showing the issue. Our team will review your request and guide you through the available resolution options in accordance with our Return & Refund Policy.

7. Customer Support

If you have any questions about your order, delivery, payment, tracking, or returns, our customer support team is here to help.